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Phone Number: +234 810 430 6170
Email: hello@souprtw.com

Hours of Operation

Mon-Fri: 9am – 6pm (WAT)
Sat: 11am –  4pm
Sun: Closed

DELIVERY POLICY 

Once an order is placed it is processed within 48 hours and dispatched for delivery. We do not process or ship orders on Saturdays, Sundays or holidays.

Delivery times depend on location of delivery. Deliveries within Nigeria may take 1-3 business days while international deliveries may take up to 7 business days.

Tracking information will be e-mailed to you once your order has been processed and sent out for delivery.

Pay-On-Delivery is available within Abuja.

Delivery is free for orders over ₦45,000 to anywhere in Nigeria.

Within Abuja: Starts from ₦1000

The rest of Nigeria: Starts from ₦2000

To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer
• Payment on delivery(Only Abuja)

INTERNATIONAL SHIPPING 

We offer worldwide shipping and orders are fulfilled via DHL.
Orders ship at DHL’s rate which is dependent on location and weight.

 

PS; We will inform you if there are any delays.
Kindly note that delays may arise during new collection launch and sale periods

SIZE GUIDE

Size Bust Waist Hip
6 32 25 36
8 34 27 38
10 36 29 40
12 38 31 42
14 41 34 45
16 43 36 48
18 46 39 51

Please Note: All our garments have been cut and crafted with our customers in mind. Please check your measurements against our chart to confirm your size, and if you’re still a bit unsure that’s fine!
Just contact us via our phone line immediately +234 810 430 6170 and we will help you out.

RETURNS AND EXCHANGE POLICY 

Not Feeling It? We hope you love your new things, BUT if something ain’t quite right, it ain’t quite right….
Lucky for you, we’ve got a super-easy hassle-free returns process, but the only grounds for returns or exchanges are damaged goods or wrong sizing.
SOUP offers exchange or returns for store credit. We currently do not offer refunds but with time, this policy will be modified to suit the interest of you our esteemed customers.
Our store credit is a return mechanism equal to the value of the product you ordered. You can use SOUP store credit to purchase any item. A store credit is valid indefinitely. This store credit can be used on several purchases, until your balance is 0.
We thoroughly inspect all garments before dispatch. However, if for any reason, you believe your item is faulty and wish to make a return;
  •  Return must be made within 5 days of receiving your order for an exchange. After the 5th day, the item is considered final sale.
  •  If possible we request that you send us a picture of the “fault”.
  •  To be eligible for a return, the item(s) must be unused and in the same condition you received it, with all SOUP garment tags still attached to them.
  •  Returns that do not meet our policy will not be accepted and will be sent back to you.
  •  Customer is responsible for delivery cost of returned package as long as return items were delivered in good condition.
  •  Please note, all original delivery fees are not refundable.
  •  Sale items are FINAL and so do not qualify for exchange or store credit.
  •  All returns are processed on the last working day of the week which is Saturday.
  •  Please contact our customer care team by emailing hello@souprtw.com if you have any further questions.

TERMS AND CONDITIONS

1. Our items run true to size and is cut to suit our size chart. Please refer to our size chart for the best fit. Do not size up or down.

 

2. Sizes above size 14 may require extra charges on some styles.

 

3. We will not be held responsible for late delivery of products due to:
  • Adverse weather conditions
  • Incomplete or incorrect delivery addresses or any other causes beyond our reasonable control.

 

4. Same day delivery would require call confirmation to find out availability of courier.

PRIVACY POLICY

This privacy policy governs the manner in which SOUP collects, uses, maintains and discloses information collected from users of www.souprtw.com website.

This privacy policy applies to the site and all products and services offered by SOUP.


Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our site anonymously. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

 

Non-personal Identification Information

We may collect non-personal identification information about users whenever they interact with our site. Non-personal identification information may include the browser name, the type of computer and technical information about users means of connection to our site, such as the operating system and the Internet service providers utilized and other similar information.
We treat your privacy and safety with upmost importance. SOUP does not store your credit card information. Customer’s personal Information is not shared, traded or sold to a third party.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use SOUP’s website if you do not accept all of the terms and conditions stated on this page.

 

Cookies 

We may employ the use of cookies. By using SOUP’s website you consent to the use of cookies in accordance with SOUP’s privacy policy.
Most of the modern day interactive web sites use cookies to enable them to retrieve user details for each visit. Cookies maybe used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

 

License 

Unless otherwise stated, SOUP and/or its licensors own the intellectual property rights for all material on www.souprtw.com. All intellectual property rights are reserved. You may view and/or print pages from http://souprtw.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
1 . Republish material from http://souprtw.com
2 . Sell, rent or sub-license material from http://souprtw.com
3 . Reproduce, duplicate or copy material from http://souprtw.com
4 . Redistribute content from SOUP (unless content is specifically made for redistribution).

 

Reservation Of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our web site. You agree to immediately remove all links to our web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our web site, you agree to be bound to and abide by these linking terms and conditions.
Please find below some of our FREQUENTLY ASKED QUESTIONS and answers. If these do not answer you questions, feel free to send your questions to hello@souprtw.com

 

Please allow 24-48hours for a response if not responded to immediadely.

 

WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide.

Please check the custom laws regarding imports to your country, as we will not be held responsible for extra charges levied by your local custom bodies.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Please see our delivery policy.

WHAT ARE YOUR SHIPPING COSTS?

Please see our delivery policy.

 

I ORDERED THE WRONG SIZE OR COLOR WHAT SHOULD I DO?
Orders are processed within 48 hours, if by chance you accidentally ordered the wrong size or color please contact us via our phone line immediately +234 810 430 6170

If we receive your call after the item has been dispatched the order will be treated as an exchange. Please see our return/exchange policy.

THE ITEM I WISH TO ORDER ISN’T AVAILABLE IN MY SIZE OR IS OUT OF STOCK WHAT SHOULD I DO?

If an item is not available in your size or is out of stock please send an e-mail requesting a special order of that item to sales@souprtw.com or call our phone line +234 810 430 6170, someone from our customer care team will respond as soon as possible with information on availability and an expected delivery date.

 

WHAT SHOULD I KNOW ABOUT PRE-ORDERS?

Our new items will be available to our clients who are on our mailing list exclusively, they will get a chance to view the collections weeks before the official release and place an order to purchase the items.

I HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?

If your order has not arrived by the delivery date stated please send an e-mail to sales@souprtw.com or call our phone line +234 810 430 6170, and a member of our customer care team will respond to you as soon as possible.

CAN I CANCEL MY ORDER?

Once an order is placed it is processed and a cancelled order will be treated as a return. Please see our return policy for more information.